FAQ

EVERETT FAQ: Ordering, Shipping, Returns & More

Got questions? We’ve got answers!

Order Processing

• Allow 2-3 business days for order processing (depending on product availability and payment verification).
• Orders cannot be modified or cancelled after placement. Double-check everything before checkout!
• We don’t ship on weekends or holidays. Orders ship from Indonesia.
• You’ll get a confirmation email once your order is placed. Check your spam folder if you don’t see it.
• In rare cases, items might become unavailable even after an order is placed. You’ll receive a full refund.
• We reserve the right to review and cancel orders at any time.
• Once your order is processed, you’ll get a shipping confirmation email with tracking info.
• Expect shipping delays during promotions and high-demand periods.
• We cannot ship to P.O. boxes, APO, or FPO addresses. Orders with these addresses will be cancelled.

Pre-Order Policy

• Pre-ordered items will ship upon arrival at our facility.
• You’ll be charged at checkout for pre-ordered items. These orders cannot be cancelled or modified.
• Contact us at customercare.everett@gmail.com with any questions.

Shipping Methods (Indonesia)

• Free 3-5 day standard shipping
• RP10,000 for 2-3 day express shipping
• RP30,000 for 1-2 day rush shipping
• All international orders ship via DHL Express.
• Shipping times are estimates and don’t include the 2-3 day processing window.

International Shipping

• We ship worldwide! Select your country on our website to shop in your preferred currency.
• Contact customercare.everett@gmail.com for international shipping inquiries.
• You may be responsible for import duties and fees. Check with your local customs office for details.

Returns (Indonesia)

• We offer free domestic return shipping (contact us to initiate a return).
• You have 14 days from delivery to return or exchange items.
• Items must be unworn, undamaged, unwashed with all tags attached.
• Include the original invoice with your return. Delays may occur if you don’t.
• Exchanges are possible for different sizes or colors of the original style (depending on availability).
• For a different style, return your item for a refund and place a new order.
• We cover the cost of shipping for one exchange.
• Returns are processed within 3-5 business days upon arrival (may take longer during peak periods).
• You’ll receive a full refund after we inspect your returned items.
• Refunds are issued to the original payment method or by check. Allow 5-10 business days for refunds to appear on your bank statement (original payment method) or 10 business days for checks to arrive.
• We reserve the right to deny refunds or exchanges for items not in original condition.

Holiday Returns (Indonesia & International)

• Extended return policy of 22 days for orders placed between December 8th and January 2nd.
• Standard return policy applies (items must be unworn, undamaged, unwashed with all tags attached).
• Include the original invoice with your return. Delays may occur if you don’t.

Contact us to initiate a return (Indonesia & International): customercare.everett@gmail.com

Customer Service Hours

• Monday-Friday, 10AM-6PM GMT +7
• Closed on major holidays, listed on everettindonesia.com/holiday-faq.

Lost Packages

• Once a tracking number shows proof of delivery, we are not responsible for lost, damaged, or stolen items. The courier assumes all risks.
• Contact customercare.everett@gmail.com with any questions.

Final Sale Items

• All sales are final during sale periods.
• We can adjust the sale price of an item you purchased within 7 days of delivery if we mark it down later.
• We don’t participate in price matching with other retailers.

Complimentary Gifts (GWP)

• Gift-with-purchase offers are valid while supplies last and not applicable to previous purchases.
• We reserve the right to modify or discontinue these offers at any time.